To intervene manually in a chat, you can simply click on the ‘Send Custom Message’ button at the bottom of the chat screen. The automated flow will stop and you can manually chat with your customer.
You can resume the automated chat anytime by clicking on the button at the bottom.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article