Sending a broadcast

Modified on Mon, 30 Jan, 2023 at 3:50 PM

The Broadcast feature allows you to send a message to several contacts at once. The broadcast message will appear to be an individual message from you.
- It is extremely useful in sharing information with a large number of people.
- A broadcast group is an excellent marketing tool.
- WhatsApp business broadcasts are great to send notifications/ alerts about upcoming events, promotions or order status.
Step 1: click on the homepage on the left side panel and then new broadcast on the bottom of the screen
Step 2: Click on ‘Start campaign’ & select the messaging channel you want to send the broadcast on
Step 3: Complete the integration of the messaging channel you want to use (might require you to link your existing service providers or create necessary accounts based on the channel selected)
Step 4: Select the segment of customers to whom you would like to send the campaign
Step 5: Select the message template you want to use in the campaign. You can also select the customer-specific variables to be used in the message content in this step
Step 6: Add the final details to help you identify the campaign (campaign name, subject line, sender ID etc.)
Step 7: You can choose to send the campaign instantly or schedule it to be sent at a later point of time
Step 8: You can also send a test campaign message to review how the template would look like
Step 9: Click on ‘Send campaign’ & track its performance of the ‘Campaigns overview’